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Building a Universal Client-Centric Solution
The Wealth Management division of a major European Investment Bank engaged Calimere Point to deliver a global client MIS solution.
Understanding Client Behaviour
In a fiercely competitive Wealth Management industry, the imperative for enhancing client-centric information accessible to management teams has grown exponentially.
This necessitates the ability to discern and track client activities across all business segments, while also tracing the historical evolution of their behaviour.
Moreover, there's a pressing requirement to amalgamate revenue and cost data related to clients to derive a meticulous insight into client profitability.
To achieve this, we employ a robust comparative analysis of client pricing and activity. This strategic approach empowers us to pinpoint potential revenue avenues for our valued clients.
Industry: Financial Services, Wealth Management
Challenges
Data Solution
Defining the data extraction
Calimere Point worked with local booking centre and central teams to define the following elements:
- Client asset balances
- Ultimate beneficial owner (“UBO”) information
- Historic client asset balances and transaction level details – this allowed us to show the evolution of balance changes
Delivering the MIS Solution
Using analytics tooling, we developed logic to load, normalise and aggregate the disparate data sources from each of the booking centres.
The MIS solution was designed to provide granular asset under management (“AUM”) information per account / UBO, giving users the ability to switch between asset or client views.
We allowed the generation of a historical time series which allowed the dashboarding solution to display changes in client positioning.
The outputs of the analytics process where exported directly into Qlikview which provided the front end dashboarding solution.
A robust and repeatable MIS Solution delivered fast
Highly granular analysis empowered client management and sales teams to track client portfolio evolution through a number of different lenses (client, asset, issuer country, currency, client risk appetite).
A set of configurable algorithms developed to monitor and set alerts for significant changes in client / asset allocations with functionality built to overlay target portfolios against client holdings to highlight deltas to allow rebalancing.
The MIS solution developed an early warning infrastructure to inform client relationship managers and senior managers of significant client portfolio changes.
Wealth Management Client Asset Dashboard became imbedded as the go-to solution for global sales and management.
